We have worked the relevant precautions for customers and Housekeepers into our operations, including enhanced cleaning and hygiene procedures.


Cleans must be skipped if a customer or Housekeeper has coronavirus symptoms, has been told to self-isolate, or has been advised to shield. Customers have the option to continue paying for their cleans in the event they or their Housekeeper needs to skip cleans.


We're also asking customers and Housekeepers to take all reasonable steps to maintain social distancing during cleans.


Please see below for the full guidelines we're asking customers and Housekeepers to follow.



Not permitted when working in people’s homes:


No work should be carried out by a cleaner who has coronavirus symptoms, however mild, or when someone in their own household has symptoms.
No work should be carried out in any household which is isolating or where an individual is being shielded.
In these circumstances, cleaning sessions must be skipped either by pausing the booking or cancelling sessions.


Guidelines for Customers


Customers should skip cleans or pause their account if anybody in their home has coronavirus symptoms, has been told to self-isolate, or has been advised to shield
Customers should maintain social distancing, and stay in another room where possible
Customers should take extra care in observing social distancing if anybody in their home is clinically vulnerable
Vulnerable customers should consider isolating themselves to a single room while their Housekeeper is working, or scheduling the clean for a time when they are not at home
Customers should open windows where possible and turn on extractor fans for ventilation
Customers should leave all internal doors open to minimise Housekeeper contact with door handles
Customers should minimise movement in corridors and stairs while their Housekeeper is working
Customers should wash their hands before and after handling any cleaning products provided by the customer, including; sprays, cloths, vacuum cleaners & mops
Customers should wash cleaning cloths and mop covers at a high temperature (60C+) after every use
Customers should book a deep clean after a known or suspected case of coronavirus, and should make Housekeep aware of the possible contamination at the time of booking. Housekeep will send a specialist team for these cleans
Customers with a fixed start-time for their cleans should consider changing to a flexible start time, to help Housekeepers avoid travelling during peak hours
Customers who wish to tip their Housekeeper should use the tipping functionality in via their members area, rather than require their Housekeeper to handle cash


Guidelines for Housekeepers


Housekeepers should book time off & not attend cleans if anybody in their home has coronavirus symptoms, has been told to self-isolate, or has been advised to shield
Housekeepers should avoid public transport where possible, and use a face covering if public transport is used
Housekeepers should maintain social distancing at cleans
Housekeepers should take extra care in observing social distancing if anybody in their home is clinically vulnerable
Housekeepers should thoroughly wash their hands with warm water & soap for 20 seconds, before, during and after their cleans
Where no handwashing facilities are available, Housekeepers should use hand sanitiser, which they should carry with them at all times
Housekeepers should remove shoes, or wear shoe covers when at cleans (which we’re offering cleaners free)
Housekeepers should use disposable or machine washable gloves (which we’re also offering cleaners free)
Housekeepers should open windows where possible and turn on extractor fans for ventilation
Housekeepers should minimise movement in corridors and stairs
Housekeepers should wash their hands before and after handling any cleaning products provided by the customer, including; sprays, cloths, vacuum cleaners & mops
Housekeepers should use warm water (not hot or cold) when cleaning surfaces and mopping floors, to maximise the effectiveness of cleaning products
Housekeepers should pay extra attention to 'high-touch' areas, such as; door and cupboard handles, light switches, TV remotes, tables, countertops. These surfaces should be cleaned using regular products, then disinfected using a product that 'kills 99.9% of germs' such as Dettol Antibacterial Surface Cleaner Spray
Housekeepers should avoid shaking dirty laundry & soft furnishings such as bath mats and rugs
Housekeepers and should wash cleaning cloths and mop covers at a high temperature (60C+) after every use